Consultation

Our hospital offers a wide range of specialised medical care. You will find all the practical information regarding your consultation and examination below.

• How do I make an appointment?

  Online appointment

  For most types of specialised care you can make an appointment online via your digital patient file that is available via the mynexuzhealth app.

  Please note: through your account, you will only be able to make an appointment for yourself. Do you want to make an appointment for your partner, parent or child? Then you can find more information here.

  Appointment by telephone

  Would you rather make an appointment by telephone? You can contact our appointment centre on 016 20 92 09 (available on working days between 8 a.m. and 6 p.m.).

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• Do I need a referral from my GP to make an appointment?

  You do not need a referral letter for most consultations. Nevertheless, it is best to consult your doctor before calling on a specialist. Your doctor is your first point of contact when it comes to your health. What's more, if a GP refers you, your consultation will also be cheaper in some cases.

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• How much will my consultation or examination cost?

  A hospital bill is complex and contains certain elements required by law. We provide all the information on this here.

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• How should I prepare for the meeting with my doctor?

  Before your consultation

  Think about what your main concerns are and which questions you definitely want answered. To make sure you don't forget anything, you can make a list in advance with your complaints and/or symptoms, the steps you've already taken, medication you are taking, the doctors you have spoken to previously and so on.

  During your consultation

  Approach this as an open dialogue with your doctor. Briefly explain your complaints and concerns, answer your doctor's questions honestly and ask questions where necessary. Feel free to refer to the notes you made in preparation for this appointment. The better the communication between doctor and patient, the better your doctor will be able to help you.

  The three key questions during your consultation

  As a patient you have the right to clear, correct and complete information. With the next three questions, you invite your doctor to share all that information. That way, you will be well informed and as a patient you will ultimately be able to make the right decision.

  • What's the problem?
  • What are the (treatment) options?
  • What does this mean for me?

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• How do I register?

  You will always need to register when you come to our hospital for an examination or consultation. This may take a while. That is why we recommend that you arrive sufficiently in advance.

  What you need to bring with you:

  • Your (electronic) identity card (= eID). For children, always bring the Kids-ID or the ISI+ card
  • A referral letter from your GP if you have one
  • Information from your insurance (in the event of an accident at work: the name and address of the employer, the employer's insurance provider and the policy and file number of the insurance)

  Extra items to bring if you live in an EU country other than Belgium:

  • EHIC (European Health Insurance Card) or a replacement certificate
  • S2 form (form that enables a person insured by a foreign provider to receive care in Belgium)
  • More information is available here

  Important note! If you are not an EU citizen, you will need a valid guarantee statement, addressed to the hospital.

   How to register:

  • You should always first go to our kiosks. The screen on the kiosk will ask you some simple questions and give you instructions on what to do.
  • You will be able to complete your registration at the kiosks if you meet the following conditions:
    • You have your electronic identity card with you o You are coming for a single consultation
    • You have already registered here in the past o Your identity details or GP details have not changed
    • You have come to the hospital in the past year If any of these conditions do not apply, the machine will provide you with a number to register in person at our reception counter. In that case, you should wait in our waiting area until your number appears on our screens.

  Do you need help with this? Don't hesitate to speak to one of our employees, they will be happy to help you.

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• Where do I register?

  At our reception (route 185).

  

   

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• What if it looks like I may be late?

  If for some reason you cannot keep the appointment, please contact the appointment centre (016 20 92 09). Your attending physician will decide whether it is still possible to see you or whether a new appointment needs to be made. If your doctor can still see you, your waiting time may increase.

  Don't forget to register at the reception. This way, your doctor knows that you are present in the hospital.  

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